Greetings everyone,
I hope this blog post finds all our loyal readers well. Over the last 3 years, we’ve seen quite a bit of changes occur in the furniture industry, as well as the economy. When we first started business, we enjoyed a bit of the housing boom, especially hot with our clients in California and New York. In the last year and especially since September 2008, a lot has changed in the industry and with Paradigm Gallery.
Foremost, the industry. It’s unthinkable that behemoths in the industry like Levitz, Bombay Company, and Domain all filed for bankruptcy protection. Who would have thought? These companies were huge players for decades and in the span of 12-18 months, they were all gone. It’s sad. All those hard working people who gave their time and life for the companies looking for work. All those people who purchased with warranties, now left with no reassurance.
It’s said that the small business is the lifeblood of the economy, which we wholeheartedly agree with. In essence, we are a small business, with big ideas, and have always pushed the envelope since Day 1. We were the FIRST modern furniture retailer who allowed customers to Make an Offer on our products vs. paying retail price. We were the FIRST modern furniture retailer who waived all re-stocking fees, and implemented a No Hassle, Free Return Policy. We did all these things knowing our customers deserved it. And, you guys really enjoyed them. The economy, however, forced us to make some changes. We still have great prices, but our return policy isn’t as awesome as it used to be. Still awesome and NO re-stocking fees, EVER!
In terms of changes, we’ve had to downsize on our call center staff, but beefed up our response team. Our response team bascially handles all emails, concerning new sales, questions, status, etc. Our guarantee is immediate response, which typically occurs in 10-15 minutes through email.
Also, our opening in Beverly Hills halted to a complete stop. Sure, we do plan on having a retail location in LA soon, and then branching out, but as it stands now, we are concentrating our efforts into proving new and fantastic products, excellent customer service, and a wonderful experience overall. In tough times, we’re focusing on our core: Service and Quality.
Overall, we are bracing through tough times, as many retailers are, but we are very healthy. In the next couple of months, we’ll be rolling out 200 new items, including new modern outdoor furniture, new modern coffee tables, and modern home accessories. We’re here to serve. If there is anything we can ever do for you, please let us know here.
We love you guys and thank you for your loyalty.